Refund Policy for KAFE CHAM CHAM PLT (chamcham.my)

Thank you for choosing KAFE CHAM CHAM PLT! We strive to provide you with a seamless online ordering experience for pick-up or dine-in. Please review our refund policy below to understand your rights and our processes regarding refunds.

1. Order Cancellation

• You may cancel your order before it has been prepared by contacting us directly via our customer support channels (e.g., phone, email, or chat).
• If your order is successfully canceled before preparation, a full refund will be issued to your original payment method (e-wallet or card) within 5-7 business days, depending on your payment provider's processing time.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Incorrect Order: If you receive an incorrect or incomplete order, please notify our staff immediately. We will either remake your order or issue a full refund.
• Quality Issues: If you are dissatisfied with the quality of your food or beverages, please contact us within 24 hours of your order. We may offer a refund or replacement at our discretion.
• Technical Errors: If a technical error occurs during payment processing (e.g., double charge, failed transaction), please contact us. We will investigate and issue a refund if the error is confirmed.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: If you change your mind after placing an order, refunds will not be provided once the order has been prepared.
• Late Pick-Up: If you fail to pick up your order within the designated time frame, the order will be considered fulfilled, and no refund will be issued.
• Partial Consumption: If you have partially consumed your order and are dissatisfied, refunds will not be provided.

4. Refund Process

• To request a refund, please contact our customer support team at order@chamcham.my with your order number and reason for the refund request.
• Refunds will be processed back to your original payment method (e-wallet or card) within 5-7 business days after approval.
• Please note that refund processing times may vary depending on your payment provider.

5. Contact Us